Privacy
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https://www.buildium.com/privacy-policy/
Further privacy policy is as stated below...
Privacy Policy
Eff ective Date: January 1, 2023
Buildium is committed to providing clear and concise information regarding ourcollection and processing of personal information. By accessing our website orutilizing Buildium software services (collectively, “Buildium Services”), youconsent to the information collection and handling practices outlined in thispolicy.
I. Personal Information Collection
Buildium collects and processes personal information as a service provider toproperty owners and management companies (collectively, “Clients”). Thispersonal information includes a broad range of data elements and may pertainto Clients' residents, prospective renters, current and prospective Clients, andClient employee end users of Buildium Services.
In particular, Buildium Services have collected the following categories ofpersonal information from our Clients regarding their residents, prospects,and/or employee end users within the last twelve (12) months:
Category
Examples
Identifi ers
Name, mailing address, email address, phonenumber, Social Security number, driver's licensenumber number/image, state identifi cation card,passport number, or other similar personalidentifi ers associated with the residential andcommercial real estate leasing activities.
Note: Some personal information included in thiscategory may overlap with other categories.
Sensitive PersonalInformation
Social Security number, driver's licensenumber/image, state identifi cation card, or passportnumber;
Account log-in, fi nancial account, debit card, orcredit card number in combination with any requiredsecurity or access code, password, or credentialsallowing access to an account;
Racial or ethnic origin; and
Personalinformationcategories listed inthe CaliforniaCustomer Recordsstatute (Cal. Civ.Code § 1798.80(e))
Name, electronic signature, Social Security number,physical characteristics or description, address,telephone number, passport number, driver's licenseor state identifi cation card number, insurance policynumber, employment status, employment history,bank account number, credit card number, debitcard number, or any other fi nancial information, andsimilar personal identifi ers associated withresidential real estate leasing activities.
Note: Some personal information included in thiscategory may overlap with other categories.
Protectedclassifi cationcharacteristicsunder California orfederal law
Age (40 years or older), race, color, national origin,citizenship, marital status, medical condition,physical or mental disability, gender identity,veteran/military status, and similar personalidentifi ers associated with residential real estateleasing activities.
Commercialinformation
Rental ledger data and payment history, record ofapplications and services utilized, customer supportrecords and communications, and similar personalidentifi ers associated with residential real estateleasing activities.
Biometricinformation
Voice call recordings from product supportoperations.
Internet or othersimilar networkactivity.
Information pertaining to an individual's interactionwith a Buildium website, application, or service.
Geolocation data
Physical location for localized search/applicationfunctionality
Sensory data
Voice call recordings from product supportoperations
Professional oremployment-related information
Current or past job history and income, and similarpersonal identifi ers associated with residential realestate leasing activities.
Inferences drawnfrom other personalinformation
Profi le refl ecting a person's preferences,characteristics, predispositions, behaviors, andpersonal identifi ers associated with residential realestate leasing activities.
II. Personal Information Exceptions
Personal information does
not
include:
III. Personal Information Sources
Buildium collects the categories of personal information listed above from thefollowing sources:
IV. Personal Information Use & Processing
In providing the suite of Buildium Services, Buildium primarily acts as a serviceprovider under contract to our Clients
1
. As a service provider, Buildium does notcontrol any of the personal information we process on behalf of our Clients. OurClients collect and control all such personal information, and Buildium isrequired to provide our products and services in accordance with Clients'contractual provisions and instructions regarding data collection, privacy,processing, and security. Where Buildium is providing services as a datacontroller, a separate privacy policy is provided exclusively for such services atthe point of data collection.
Accordingly, we may use or disclose the personal information we collect for oneor more of the following purposes:
Publicly available information from government records. .
De-identifi ed or aggregated consumer information. .
Information excluded from state privacy law scope, like: .
health or medical information covered by the Health Insurance Portabilityand Accountability Act of 1996 (HIPAA); and
.
personal information covered by certain sector-specifi c privacy laws,including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-BlileyAct (GLBA) or California Financial Information Privacy Act (FIPA), and theDriver's Privacy Protection Act of 1994.
.
Resident and prospective renter personal information
is collected (i) fromClients' residents during enrollment in or utilization of Buildium Servicesoff ered on behalf of Clients, (ii) from Clients via direct input into BuildiumServices or integration with Client software systems and third-party serviceproviders, and (iii) indirectly from credit reporting agencies/bureaus, paymentprocessors/gateways/banks, and website analytics services integrated withBuildium Services.
.
Client and Client employee end user personal information
is collected (i) fromClient's employees during setup of Buildium Services user accounts, and (ii)from Client during activation and implementation of Buildium Services.
.
To fulfi ll the purpose for which the personal information was collected andprovide the requested Buildium Services.
.
To integrate with services off ered by Buildium or third-party service providerscontracted by Clients.
.
To distribute communications and legally required notices regarding thestatus of Buildium Services via phone, email, and SMS text.
.
Buildium will not collect additional categories of personal information or use thepersonal information we collected for materially diff erent, unrelated, orincompatible purposes without providing you notice. Additionally, Buildiumprocessing of sensitive personal information is limited to activities necessary forthe delivery and performance of Buildium Services on behalf of our Clients andend users.
V. Personal Information Disclosure
Buildium
does not sell
personal information collected through BuildiumServices, and no such disclosure has occurred in the prior 12 months.
Buildium may provide personal information to third parties for businesspurposes under limited circumstances, including service providers and vendorsthat support or integrate with the Buildium Services described in this statement(see chart below). Buildium only discloses personal information to the extentreasonably necessary to support Buildium Services requirements, or for thethird-party vendors or service providers to perform the services on our or ourClients' behalf. We do not permit third party vendors or service providers to useor disclose your personal information except for the purpose of providing theservices we request of them. However, please note that Buildium does notmaintain direct control over the privacy policies and practices of Clients or anyother third-party companies, agents, or contractors.
Category
Third Party Disclosure
Business Purposes
Sales
Identifi ers
Serviceproviders/vendors/subsidiaries
N/A
Sensitive Personal Information
Serviceproviders/vendors/subsidiaries
N/A
Personal information categorieslisted in the California CustomerRecords statute (Cal. Civ. Code§ 1798.80(e))
Serviceproviders/vendors/subsidiaries
N/A
Protected classifi cationcharacteristics under Californiaor federal law
Serviceproviders/vendors/subsidiaries
N/A
To provide Buildium Services maintenance, enhancement, research,development, security, support, and website optimization.
.
To maintain compliance with federal and state laws related to software-as-a-service, background screening, fi nancial institutions, and money servicesbusinesses.
.
To create, maintain, customize, and secure Buildium Services user accounts. .
To respond to law enforcement requests and as required by applicable law,court order, or governmental regulations.
.
To evaluate or conduct a merger, divestiture, restructuring, reorganization,dissolution, or other sale or transfer of some or all of Buildium's assets,whether as a going concern or as part of bankruptcy, liquidation, or similarproceeding, in which personal information held by Buildium is among theassets transferred.
.
Commercial information
Serviceproviders/vendors/subsidiaries
N/A
Biometric information
Serviceproviders/vendors/subsidiaries
N/A
Internet or other similarnetwork activity.
Serviceproviders/vendors/subsidiaries
N/A
Geolocation data
Serviceproviders/vendors/subsidiaries
N/A
Sensory data
Serviceproviders/vendors/subsidiaries
N/A
Professional or employment-related information
Serviceproviders/vendors/subsidiaries
N/A
Inferences drawn from otherpersonal information
Serviceproviders/vendors/subsidiaries
N/A
VI. Personal Information Rights and Choices – State Privacy Rights
Certain state jurisdictions (California, Virginia, Colorado, Connecticut, and Utah)provide their legal residents with specifi c rights regarding their personalinformation. Each right includes the ability to make a specifi c consumer requestand corresponding obligation of the receiving party to (i) verify the identity ofthe requestor and (ii) respond in accordance with statutory guidelines. Thissection describes your rights and explains how to exercise those rights.
Accessing and Updating Personal Information
In the event your personal information is determined to be outdated,incomplete, or inaccurate, you may access and update your information bylogging into your Buildium Services account or contacting your propertymanager. If you require verifi cation that your requested changes have beencompleted, and such verifi cation is not readily displayed in your BuildiumServices account, you may request confi rmation at the email address listedbelow (See “Contact Us”).
Access to Specifi c Information Regarding Personal InformationUse/Disclosure and Portability
You have the right to request a summary of the collection, use, and disclosure ofyour personal information over the past 12 months.
Under most circumstances,this request for disclosure should be submitted to the
property manager
thatoperates your apartment community or rental property.
As stated above,Buildium is merely a service provider for our Clients, and we do not control thecollection, use, and disclosure of your personal information.
However, if you have a direct relationship with Buildium, consumer requestsshould be submitted directly to Buildium via the approved channels listed in
Section VII
below.
In response to a verifi able consumer request for these services, we will disclosethe following information for the applicable Buildium Services:
You also have the right to request a copy of this personal information in a readilyuseable format that is transferable to other entities (frequently referred to as“data portability”). If you make a data portability request, Buildium may be (i)restricted from providing certain sensitive personal information in response tothe request or (ii) prohibited from granting the request entirely if it presents anunreasonable security risk.
Deletion of Personal Information
You have the right to request that Buildium delete any of your personalinformation that we collected and retained, subject to certain exceptions.
Undermost circumstances, this request for deletion should be submitted to the
property manager
that operates your apartment community or rentalproperty.
As stated above, Buildium is merely a service provider for our Clients,and we do not control the collection, use, and disclosure of your personalinformation.
However, if you have a direct relationship with Buildium, consumer requestsshould be submitted directly to Buildium via the approved channels listed in
Section VII
below.
Once we receive and confi rm your verifi able consumer request, we will deleteor de-identify (and direct our service providers to delete or de-identify) yourpersonal information from our records, unless one of the following exceptionsapplies:
We may deny your deletion request if retaining the information is necessary forBuildium or our service providers to:1.
Complete the transaction for which we collected the personal information,provide the Buildium Services that you requested, take actions reasonablyanticipated within the context of our ongoing business relationship with youor your property manager, or otherwise perform our contract with you or yourproperty manager.2.
Detect security incidents, protect against malicious, deceptive, fraudulent, orillegal activity, or prosecute those responsible for such activities.3.
Debug Buildium Services to identify and repair errors that impair existingintended functionality.4.
Exercise free speech, ensure the right of another consumer to exercise theirfree speech rights, or exercise another right provided for by law.5.
Engage in public or peer-reviewed scientifi c, historical, or statistical researchin the public interest that adheres to all other applicable ethics and privacylaws, when the information's deletion may likely render impossible orseriously impair the research's achievement, if you previously providedinformed consent.
The categories, specifi c types, and sources of personal information wecollected about you.
.
Our business purpose for collecting the personal information. .
The categories of third parties with whom we share that personal informationand the purpose for the disclosure.
.
6.
Enable solely internal uses that are reasonably aligned with consumerexpectations based on your relationship with us or our Clients.7.
Comply with laws, regulations, statutes, codes, ordinances, or other legalobligations.8.
Make other internal and lawful uses of that information that are compatiblewith the context in which you provided it.
VII. Submitting Consumer Requests – Exercising Access, Data Portability, andDeletion Rights
Under most circumstances, consumer requests should be submitted to the
property manager
that operates your apartment community or rentalproperty.
As stated above, Buildium is merely a service provider for our Clients,and we do not control the collection, use, and disclosure of your personalinformation.
However, if you have a direct relationship with Buildium, consumer requestsshould be submitted directly to Buildium. To exercise the access, dataportability, and deletion rights described above, please submit a verifi ableconsumer request to us by either:
OR
Only you (or someone legally authorized to act on your behalf) may make averifi able consumer request related to your personal information. You may alsomake a verifi able consumer request on behalf of your minor child.
You may only make a verifi able consumer request for access or data portabilitytwice within a 12-month period. The verifi able consumer request must:
Please note, we cannot respond to your request or provide you with personalinformation if we cannot (i) verify your identity or authority to make the requestand (ii) confi rm the personal information relates to you. Making a verifi ableconsumer request does not require you to create an account with us. However,we do consider requests made through your password protected accountsuffi ciently verifi ed when the request relates to personal information associatedwith that specifi c account.
We will only use personal information provided in a verifi able consumer requestto verify the requestor's identity or authority to make the request.
VIII. Consumer Request Responses and Timelines
We will confi rm receipt of your request within ten (10) business days. If you donot receive confi rmation within the 10-day timeframe, please
privacy@Buildium.com
. We endeavor to respond to a verifi able consumer
Calling us toll-free at: 1-888-414-1988 .
Via the secure webform
linked here .
Provide suffi cient information that allows us to confi rm your identity as theperson about whom we collected personal information (and, if applicable, theauthority and identity of an authorized representative).
.
Describe your request with suffi cient detail that allows us to properlyunderstand, evaluate, and respond to it.
.
request within forty-fi ve (45) days of its receipt. If we require additional timebeyond the 45 days, we are entitled to an extension up to an additional 45 days(for a total response timeline capped at 90 days). In the event that an extensionis necessary, we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to thataccount where possible. If you do not have an account with us, or your existingaccount lacks a communication feature, we will deliver our written response toyour designated email address.
Any disclosures we provide will only cover the 12-month period preceding theverifi able consumer request's receipt. The response we provide will also explainthe reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifi able consumerrequest unless it is excessive, repetitive, or manifestly unfounded. If wedetermine that the request warrants a fee, we will tell you why we made thatdecision and provide you with a cost estimate before completing your request.
IX. Personal Information Sales and Sharing – Opt Out Rights
Buildium does
not
sell personal information collected through BuildiumServices, and no such activity has occurred in the prior 12 months.
In theevent that Buildium changes its practices and engages in the sale of personalinformation as regulated by law, we will provide advance notifi cation toimpacted individuals and off er the ability to opt in/opt out in accordance withregulatory requirements.
Buildium utilizes cookies and tracking technologies as set forth in the
Cookie Policy
. Under some circumstances, these technologies may be deemeda “sharing” of personal information under applicable privacy laws. Buildiumprovides a
cookie settings
preference center to allow you to opt out andcustomize the cookies presented on our websites and services.
All Property Management Cookie Policy
X. Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.Unless permitted by law, we will not engage in any of the following practices inresponse to your exercise of privacy rights:
XI. Other California Privacy Rights
The State of California also grants California residents privacy rights via lawsunaffi liated with the CCPA/CPRA. Those rights include the following:
California's “Shine the Light” law (Civil Code Section § 1798.83)
permitsCalifornia residents to request certain information regarding our disclosure ofpersonal information to third parties for their direct marketing purposes. Tomake such a request, please send an email to
privacy@Buildium.com
.
Deny you goods or services. .
Charge you diff erent prices or rates for goods or services, including throughgranting discounts or other benefi ts, or imposing penalties.
.
Provide you a diff erent level or quality of goods or services. .
Suggest that you may receive a diff erent price or rate for goods or servicesor a diff erent level or quality of goods or services.
.
XII. Cookies, Web Beacons, and Other Technologies – Do Not Track
When you access Buildium Services or our website, our servers may place smalltext fi les (“cookies”) on your computer for recordkeeping purposes. Amongother things, cookies enable us to gather information about your activity on ourwebsite for the purposes of improving your online experience, establishingsecure user accounts, remembering your preferences and settings, and forother similar customization purposes.
In addition to cookies, the Buildium Services and our website may utilize webbeacons, clear gifs, or other technologies to gather information on how usersinteract with and utilize various features. For example, these technologies canidentify popular pages, viewing patterns, click-through, conversion rates, andother information that can be used to improve, monitor, and operate ourwebsites, products, and services.
A detailed summary of our cookie and similar technology usage is set forth inour
Cookie Policy
Some web browsers have a “Do Not Track” feature. This feature lets you tellwebsites you visit that you do not want to have your online activity tracked.These features are not yet uniform across browsers, and our sites are notcurrently set up to respond to those signals. Most internet browsers providecontrols that allow users to directly manage or disable the placement and usageof cookies on their computer. Please note that disabling cookies may deactivateor otherwise restrict certain features on Buildium Services or our website.
When using our mobile applications, including Chirp and CommunityConnect,you have the option to opt out of the collection and use of location informationvia the settings within the mobile application. If you choose to opt out of thecollection and use of location information, the portion of the mobile applicationthat relies upon location-based services will be disabled and any associatedfunctionality and features will be deactivated.
XIII. Third Party Links to Other Sites
Buildium Services may include links to third party service providers contractedby Clients. These linked services are operated by unaffi liated third parties thathave separate and independent privacy statements, terms of use, and relatednotices or disclosures regarding information handling practices. We cannot beresponsible for the information handling practices of independent parties andencourage you to review their practices prior to information disclosure.
Buildium Services that off er mobile applications do not include third-party adpartners, campaigns, or personalized ad delivery.
XIV. Data Security
Buildium implements and maintains appropriate physical, administrative,technical, and organizational measures to protect the information we processagainst unauthorized or unlawful access, use or disclosure, and againstaccidental loss, damage, alteration, or destruction. Under our security policiesand practices, access to personal information is restricted and authorized onlyfor those who have a business need for such access. Buildium strives to protectthe personal information that we process; however, no security program is 100%secure and we cannot guarantee that our safeguards will prevent every
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Sales: 877-396-7876
Global Headquarters
RealPage
2201 Lakeside Blvd.
Richardson, TX 75082
unauthorized attempt to access, use, or disclose personal information. Wemaintain security incident response policies and procedures to handle incidentsinvolving unauthorized access to personal data we process.
XV. Children's Online Privacy
Buildium Services do not target or attract the attention of children under the ageof 13 for the online collection of personal information.
XVI. Changes to Our Privacy Statement
Buildium reserves the right to amend this privacy statement at our solediscretion at any time. When we make changes to this privacy statement, we willpost the updated content to our applicable websites and services along with theeff ective date of the change. Your continued use of Buildium Services followingthe posting of changes constitutes your acceptance of such changes.
XIV. Contact Us
If you have any questions or concerns about this Privacy Statement or itsimplementation, you may contact us via the following methods:
Via US Postal Service at:
Buildium, Inc.
Attn: Privacy (Legal)
2201 Lakeside Blvd.
Richardson, TX 75082
OR Via email at:
privacy@Buildium.com
Email address*
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